FAQ - Frequently Asked Questions
How much of a good time is this?
One hell of a good time! The phenomenon of escape rooms has taken the world by storm in recent years, and Arctic Escape is proud to be the northernmost Escape Room in the world. For feedback from our visitors so far, check out the reviews on TripAdvisor here our Facebook page here.
Who is Arctic Escape most suitable for? Young kids? Old women? Or anyone? And do you have an age limit?
Arctic Escape is suitable for anyone who likes a challenge and wants to have fun with friends, family, colleagues or others. Our escape room does not have an age limit, but some puzzles will be difficult for the younger visitors (so we generally advise that visitors under 15 are accompanied by an adult).
Do I need any special knowledge to participate? What if my Norwegian speaking skills aren’t up to par?
No, you don’t need any special knowledge per se and your Norwegian lingual skills aren’t an issue. Arctic Escape is designed to test your creativity, ability to cooperate and ability to think «outside the box». It requires no special skills or physical abilities. The game is suitable for anyone who understands Norwegian and/or English. Our «game masters» (the leaders of the game that you can confer with as the game unfolds) speak English very well. Note: If you and your team don’t speak Norwegian or English we have had good experience with using Google Translate. So no language barrier will come between you and solving the task at hand!
Is it possible to visit you outside the stated opening hours?
Yes, we should be able to accommodate visits from businesses or groups who are unable to visit us during opening hours. Please email us at firstname.lastname@example.org and we'll try to work something out.
Help! I have claustrophobia. Will this be a problem?
No, the room itself is fairly large so it should not be a problem. The game is overseen by a game master who will open the door immediately if necessary. There is also an emergency button on the inside of the door which participants can use if needed.
Will there be others playing with us? What if I don’t have any friends in Tromsø? Can I visit your escape room by myself?
The room is booked for you and your team, with a team consisting of anywhere from 2 to 7 people (we recommend teams of 3-4 people). If you can’t find someone to go with you, we suggest first and foremost that you find more cooperative and enthusiastic friends, and if you can’t, send us an email at email@example.com. There will occasionally be possible for us to match individual visitors with each other, if they can’t find any friends or colleagues to come with them.
What if we get stuck on a puzzle, will we be stuck struggling until the hour runs out?
No, that would be incredibly boring for both you and us. Our game master (the leader of the game who monitors you along the way) will provide hints and clues if he/she sees that you are stuck and need assistance with the puzzles. However, the less you ask for help, the more fun the game will be!
How do I book, and how do I pay?
Booking is done via our website, here or send us an e-mail to firstname.lastname@example.org. You pay upon arrival by card (debit / credit) or cash. NB: No-shows or cancellations less than 24 hrs in advance will be charged in full.
Is there a limit to how many players there can be on the same team? What if I bring fewer or more people than the number I stated upon booking?
Your team can consist of 2 to 5 players in John Winter's Office, 2 to 6 players in Backroom and 3-7 players in VX Snatcher. We want the players to get the most benefit from their Escape Room experience, so we generally recommend 3-4 persons per room. It's totally okay to bring along more or fewer people than what you had booked in advance, as long as this does not exceed 5 persons in John Winter's Office, 6 persons in Backroom and 7 persons in VX Snatcher. You pay for the total number of people participating in the game, for pricing see here.
Uh oh! I already booked and something got in the way and I can’t go. What to do?
We’re happy to change or cancel any booking, as long as this is done no less than 24 hours in advance. For cancellations or rescheduling, send us an email to email@example.com or call (0047) 92095555.
When do I show up? And how long does a visit to Arctic Escape last?
We urge you and your teammates to show up at the time of your booking, not sooner nor later. We will then introduce you to the game and give you a rundown of the rules, after which your team will be ushered into the room, where you have 60 minutes to solve the puzzles at hand. After the game you will have the opportunity to talk to the game master, whether you have questions about the game or if you want to provide feedback to us about your experience. All in all, a visit to us lasts approximately 90 minutes.
What to wear? Should I bring something?
All you need to bring is a playful attitude and an open mind. The game itself does not require a special outfit and is not physically strenuous, so come as you are. If you want to you can dress to fit the theme of the room (although this is far from mandatory). We are sure you’ll look fabulous either way! Oh, and remember reading glasses if you need them.
How do I get there?
By feet, car, bus or a taxi. We are located in Grønnegata 53 on the 3rd floor, right in the center of Tromsø city. Our entrance is across the street from Mathallen, right next to the back entrance to the clothing store Høyer. The doorbell says «Arctic Escape». If you can’t manage to locate us, we doubt you would’ve solved our puzzles anyway… :)
Is there anything else I need to know?
We hope that this FAQ have provided you with all the answers you need! Also, we will give you a full introduction of the game upon arrival. If you have any further questions, feel feee to contact us via Facebook, our website or e-mail.
Facebook page: Arctic Escape
Instagram: arcticescaperoom eller #arcticescape
TripAdvisor: Arctic Escape
Address: Grønnegata 53, 3.etasje, 9008 Tromsø
Hope to see you soon!